If you prefer to send Vodafone a letter, and the matter is not related to the complaints address above, then you have one further option available.
Need further advice or to talk to a regulatory body? ComReg assists with complaint escalations and can provide advice about your consumer rights, and supplier obligations.
Alternately, you can also post your complaint to the following address:
This process is available for both domestic and business customers.
A complaint can also be made via a complaint form, which can be found here. If you have not already talked to a member of the escalations team, they aim to make contact within one working day, regardless of the method with which the complaint was lodged. You can request the complaint reference number to track its progress. If a solution is not found, the case will be escalated to the customer escalations team, and/or be logged into the complaints system. Call Vodafone customer care on 1907 to discuss the matter, and attempt to resolve it. Lodging a complaint with Vodafone is a relatively simple process, consisting of few steps. Looking For the Vodafone Customer Care Number to Lodge a Complaint? If you wish to go to a store in person, the Vodafone store finder is an invaluable tool (especially if you are new to the area) that lets you find the stores within your country, their opening hours, address, and contact numbers.Īs stores tend to have a lesser degree of staff availability than the call centres if you have a more complex or unusual issue it is recommended to call ahead of time and arrange an appointment where possible to ensure that a member of staff will be ready for you. That being said, just because you have a local store doesn't necessarily mean that you can save and get all of the answers you need. While increasingly many businesses prefer to handle customer queries online, sometimes it is easier to head down to a store in person. The My Vodafone app has been rated by a total of over 60,000 reviewers at 4.5 out of 5 on the Apple App store, and 4 out of 5 on the Google Play store, showing that customers are having a positive experience with this tool, and it could well be worth looking into. This enables you to efficiently manage your account and communicate with Vodafone on the go, and without having to endure hold music. These tools allow you to check your billing history, take out new services, check for new products, and also make contact with a Vodafone representative via their in-built live-chat facilities. Following these pages can provide the public with an insight into what broadband deals are currently available, upcoming products, service updates, and importantly, an avenue for communication.īoth the MyVodafone online account and the My Vodafone app allow you to manage and interact with your account. If your query does not relate to bill pay or PAYG, you are encouraged to call Vodafone customer support on 1907 Vodafone Social Media ChannelsĪs with almost all modern companies, Vodafone maintains a presence across both Facebook and Twitter. After this, you will need to input your name, email, phone number, and date of birth to be connected to a Vodafone agent. If you click on this, you will be asked to choose if your query relates to bill pay or PAYG. On most pages, you will notice a small chat icon on the right-hand side of your screen. Ad What Online Facilities Are There for Vodafone Customer Care?Īssuming that you have access to the internet, there are a number of alternate methods of contact that you can choose from, each with its own pros and cons.Īfter calling the Vodafone customer care number, this is probably the quickest way to get in touch with Vodafone and get your query solved.
0 kommentar(er)
